Client: Oh we wan do customisation. Tool to export
Us: Ok, design / table / format / type / schedule?
Client: err.. wat?
Us: You... want us to create a tool yes? Connect to {insert favorite ERP here}, then select some fields, export the data?
Client: Yasss! But not know where startings?
Us: Fine, here's a draft, we've done everything already, sign here, agree to this quote, and we can create a small stupid exe, put
Client: Ok its working! Magic!
Us: Cool, now pay
Client: Err... not provided training yet?
Us: what the hell kind of training do you need, to literally click one EXE to sync? and then add the EXE to Microsoft Scheduler to create a schedule ??!?
Client: If you built Microsoft Scheduler, then you need to give training. Give train?
Us: Sure, will call Bill Gates